The Game Plan

How we run this together

The proposal covers what gets built. This page covers how we work day to day, so everybody knows what's happening, who handles what, and what on track looks like.

How we communicate

The group chat is the front door. Questions, ideas, anything, anytime. Keep the wish list coming. Every item gets logged and prioritized, and nothing falls through.

Friday update, every week. A short written summary: what got built this week, what's coming next week, and anything I'm waiting on from y'all. You will never have to wonder where things stand.

Every 30 days, we review working software together and check it against this plan. What's working stays. What needs adjusting gets adjusted.

If something breaks in a live system, it jumps the line. Message the chat and it gets handled the same day, ahead of any new building. Always.

What I need from y'all in week one

Each of these takes a few minutes, and each one unblocks a piece of the build:

The master workbook (view access), so your properties, sites, and service history start moving into the platform immediately
CompanyCam login or an invite, so your photos start flowing into property records
Your service list with pricing per site type, which powers the auto-priced work orders
How calls route today: which numbers, who answers, what happens after hours
A card on file for the platform's own accounts (the infrastructure from the proposal, opened in Pro Link's name from day one)
One point person for quick answers. Sounds like Trey or Zach, whoever is living in the day to day.
Logo files and brand assets. The platform should look like Pro Link everywhere.

Everything else is on me.

How we'll know it's working

Numbers we check together at every 30-day review:

Day 30. Nothing gets lost.
Every missed call gets a text back within 60 seconds, and we watch the capture count together. After-hours calls get answered, logged, and routed instead of hitting voicemail. Your real properties are on the map, color-coded, live.

Day 60. The office runs on it.
The recurring-maintenance tab is retired; status is computed, not typed. Work orders generate with pricing instead of being written by hand. Estimate follow-up and customer status updates come online here too. Trey and Zach answer "when was this site last serviced?" in seconds, from their phones.

Day 90. Every crew, every market.
Crews and vendors close out jobs in the app: photos in, work order out, pin turns green. A service in Houston shows in Lubbock the minute it's done. Review requests go out automatically when jobs complete, and the Google reviews climb.

If a number isn't moving, we talk about it at the review and adjust the plan. That's what the reviews are for.

New ideas along the way

The wish list is part of the plan, not a distraction from it. As y'all use the system, ideas will come, and that's a good sign. Every idea gets logged, and at each 30-day review we decide together where it fits.

Two rules keep it healthy. Core day-to-day reliability always comes first; nothing gets squeezed in at the cost of the things your crews and office depend on. And if a new idea is big enough to move the timeline or the cost, I'll say so plainly before we commit, and y'all decide whether it's worth it. That way the plan grows without ever breaking.

How decisions get made

Priorities are yours. What the business needs next is your call, and Trey and Zach are closest to it. When they say "this before that," that sets the order of the work.

The engineering is my responsibility. Tools, architecture, how it gets built. That's what you're bringing me in for, and I'll always tell you straight what I recommend and why, even when it isn't what you were hoping to hear. If we ever see a priority differently, we talk it through at the review. You know your business, I know the system, and between the two we'll land in the right place.

Cost, timeline, or scope changes get decided together, before anything moves. No surprises, in either direction.

Why the standard is high

Worth saying plainly: this platform will run the daily operations of the company. The office plans on it, the crews work out of it, the after-hours calls land in it, and down the road your vendors and clients touch it too. It has to work every day, around the clock, in every market you operate in. That is the standard the whole build is held to, and it's what this investment buys. Not a website. The system the company runs on.

Where this goes

The first 90 days put the foundation in place. From there, the platform grows with the company. New markets plug into the same system. Vendors get their own way in when y'all are ready. Every property added, every service logged, and every photo captured builds a record that makes the company stronger and worth more.

We build it right, we review it every 30 days, and we keep building.

— Brandon